CRM Integration - Anonymous calls no Call Journal API Call

[Joshh]

I'm currently trying to get a live report of all calls through our system however i seem to miss any reports on calls received from withheld numbers.

I presume as 3cx doesn't do a lookup to the CRM it then doesn't follow the process to submit the Call Journal at the end of the call - Is there any way to enable this? I've tried searching through the docs and forum with no luck

Looking in the logs i see no attempts from 3cx to try and hit the CRM integration (ie doing the api call with ?number=[Number] etc)

 

[edossantos]

Only calls from/to matched contacts are logged to the CRM.

In order to see that information you will need to check the CDRs.