CRM Integration calls without name get lost

[Raphael Schöberl]

Hello,

we are currently using the CRM integration for testing purposes.
Now we have the problem that calls for which no name can be found are simply lost. in the logging it looks like this:



Is there an option that can be set to also get this calls in the database?

Thanks for any suggestions!

Greetings
Raphael

 

[Evolute IT]

Hello,

we are currently using the CRM integration for testing purposes.
Now we have the problem that calls for which no name can be found are simply lost. in the logging it looks like this:
View attachment 20187


Is there an option that can be set to also get this calls in the database?

Thanks for any suggestions!

Greetings
Raphael

No. The system needs to find a contact to associate the call to it.

You can, however, enable the Contact Creation and the system will create a new contact in your CRM for numbers not found. Then, it is able to log the call correctly, associating it with the contact.

 

[Raphael Schöberl]

Hello Frederick,

Thanks for the fast reply and sorry for the late anwser.
That is the solution of our problem, thank you very much. Didn't thought that this option would handle that.
The thread can be closed, thanks!

Greetings
Raphael