CRM Integration Error : CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number.

[Renaud SALVIGNAC]

I'm working on custom inegration of Oxiva our CRM.
I'm getting error "CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number." when testing in 3CX admin console.

Can you help me ?

I attach my template and a screenshot.

Thanks

 

[TheodorosG_3CX]

The number in your CRM is saved in this format? In the PBX under Dashboard<<Advanced<<Contacts<<Options are you using an exact match strategy?

 

[Renaud SALVIGNAC]

Hi,

The parameter is "Faire correspondre au moins X caractères" with "6" in value
Translation : "Match at least X characters"

What setting do you recommend ?

 

[TheodorosG_3CX]

If this option is set to match exactly do you have the same behavior?

 

[Renaud SALVIGNAC]

Yes it doesn't change anything.

 

[greychain]

What is the number format in the CRM?

 

[Renaud SALVIGNAC]

The number format in the CRM is 10 digits without spaces.
Example : 0545352725

 

[greychain]

There doesn't seem to be an out put section in your matching scenario, you also need to assign values to EnitityType and EntityID. Here is an example from my weclapp integration

 

[Renaud SALVIGNAC]

These values are existing in my configuration.

EntityId = [ContactID]
EntityType = Contacts

 

[Evolute IT]

These values are existing in my configuration.

EntityId = [ContactID]
EntityType = Contacts

View attachment 31135

Does the variable ContactID exists? Not the output, those will not work between themselves. You have to use variables.

 

[Renaud SALVIGNAC]

Ok, I modify my configuration and test.

 

[Renaud SALVIGNAC]

Great, it works !
3CX CRM integration needs an update ?

Now, I'll test Reportcall.

Thanks so much for your help.

 

[Evolute IT]

Great, it works !
3CX CRM integration needs an update ?

Now, I'll test Reportcall.

Thanks so much for your help.

Make sure you got the EntityId set otherwise it won't work.

 

[Renaud SALVIGNAC]

I note it ;-)
Thanks again

 

[Renaud SALVIGNAC]

I'm not sure to uderstand.
It's also needed to add EntityId in ReportCall ? Where ?
Do you have a configuration example ?
In the Matching scenario (search by number), is "Next scenario" have to be filled with "ReportCall" ?
When I fill it the API test in 3CX hangs.

Thanks for your help.

 

[Evolute IT]

I'm not sure to uderstand.
It's also needed to add EntityId in ReportCall ? Where ?
Do you have a configuration example ?
In the Matching scenario (search by number), is "Next scenario" have to be filled with "ReportCall" ?
When I fill it the API test in 3CX hangs.

Thanks for your help.

The lookup should not have a Next scenario.

The EntityId is one of the outputs of the lookup and it's kept with the contact data in order to do the call reporting.

You can checkout any of the built-in templates to see how they work.

 

[Renaud SALVIGNAC]

Thanks again for your help !