CRM integration is malfunctioning

[fvelo]

we've been trying the CRM integration for 3CX, we've managed to integrate the Vtiger solution succesfully to the point that we get the page redirection to VTiger when an incoming call comes, but then we've been trying to use other integrations and for some reason even while well configured the 3CX keeps opening the VTiger page instead of the different integration we've just configured.

it got to the point where we deleted the VTiger integration plaintiff and we still get redirected to the VTiger server, we ended up disabling the CRM integration and on my extension when I get a call I get inmediately redirected to Vtiger.

how do we get rid of this behaviour? it is starting to become a hindrance to daily work?

 

[TheodorosG_3CX]

It seems that the contacts are already synced in the PBX phonebook. Have you tried to delete those CRM contacts first?

 

[fvelo]

yes, we deleted all the contacts from the system and we still get redirected to a vtiger that is no longer configured, we at the moment do not have any CRM integrations configured on the system

 

[Evolute IT]

yes, we deleted all the contacts from the system and we still get redirected to a vtiger that is no longer configured, we at the moment do not have any CRM integrations configured on the system

Check in the app/webclient the Settings > Integration and make sure a custom URL isn't in use.

 

[TheodorosG_3CX]

Have you used any custom URL redirection on your web clients?

 

[fvelo]

Check in the app/webclient the Settings > Integration and make sure a custom URL isn't in use.

we are not using custome client URLs at this point in time