CRM Integration is working but contact number doea not exists

[Simone Rota]

Hi,
I'm trying CRM integration.
Test shows me
"CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number."

Started scenario with empty id
Request text: https://testoweb.siaspa.com/oweb20-...11b8&phoneNumber=3336495672&lastCustomer=TRUE
Request message:
Response text: {"contact":[{"id":59871465,"firstName":"Simone","lastName":"Rota","company":"","mobile":"333XXXXXX","mobile2":"","home":"0524XXXXX","home2":"","business":"","business2":"","email":"","other":"","businessFax":"","homeFax":"","pager":""}],"done":true,"errors":[]}
Response finished
Variable ContactID set to 59871465
Variable FirstName set to Simone
Variable LastName set to Rota
Variable CompanyName set to
Variable Email set to
Variable PhoneBusiness set to
Variable PhoneBusiness2 set to
Variable PhoneMobile set to
Variable PhoneMobile2 set to
Variable Url set to
Finished scenario with empty id

What does it mean?

 

[edossantos]

Your CRM is returning a valid record in the JSON response, however you're not generating the required outputs to consider this a valid record.

As explained here, your template must return the following during contact lookup:

For a record to be considered a valid match, the template must return the following outputs:

• ContactUrl: as mentioned above, this is mandatory and should be unique for each contact.
• FirstName, LastName or CompanyName: one of these outputs must have a value.
• PhoneMobile, PhoneMobile2, PhoneHome, PhoneHome2, PhoneBusiness, PhoneBusiness2, PhoneOther, FaxBusiness, FaxHome, or Pager: when running a lookup by phone number, one of these outputs must have the value set to the phone number being searched.
• Email: when running a lookup by email, this value must be set to the email being searched.