CRM Integration using 3CX Bridge

[George_WB]

Hi everyone,

I was wondering if there is a way to match incoming calls if these calls arrive from another branch with separate 3CX using bridge.
My issue is that if a call arrives on remote 3CX, format is 00 CountryCode xxxxxxxx. This number is then forwarded through the bridge but when it tries to get matched, the format changes to prefix-00-CountryCode-xxxxxxxx. So by having the prefix in front it fails to get a match using the CRM integration.

I would appreciate your assistance

 

[triwardhana]

Hello,
Try to use inbound caller id reformatting feature. You can check manual here : https://www.3cx.com/docs/cid-reformatting/
you can manipulate it as you need

 

[George_WB]

Hello,
Try to use inbound caller id reformatting feature. You can check manual here : https://www.3cx.com/docs/cid-reformatting/
you can manipulate it as you need

There is no Caller ID tab in bridges yet

 

[edossantos]

This is a known issue. Maybe you can configure your 3CX server to match the last N digits of the caller's number, and store it like that in your CRM...