Solved CRM-Integration with Zoho CRM no logging in Zoho

[Henry_Bln]

My 3cx ist a Version 20.0 Update 2 (Build 715 Release) gehosted on Digital Ocean

The Zoho integration with Zoho has been successfully authorized
the test gives an error message:
Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason= - Content={"code":"INVALID_QUERY","details":{"reason":"the field is not available for search","api_name":"Other_Phone"},"message":"Invalid query formed","status":"error"}

Contacts from Zoho are found in 3cx

is there anyone here who can help me with the integration,
for a fee of course
Preferably German speaking

 

[Charles_3CX]

The error in the log above is related to the field Other_Phone.

Check that the field is available to be searched within the Zoho settings.

 

[edossantos_sipcaller]

This article might be helpful to solve this issue:
https://help.zoho.com/portal/en/kb/...articles/fields-list-page#View_list_of_fields

 

[Henry_Bln]

Hello Charles_3CX and edossantos_sipcall
That's exactly the mistake!
The field "Other_Phone" had to be created in Zoho first.
Now it works
Thank you very much and have a nice weekend

 

[Charles_3CX]

Glad to assist.