forgive me I've moved from Print to start in a telephany support role and i am certified.
Currently we're implementing a test enviroment, we're using TAPI intergration so that when ABC wihin the CRM calls in through the desktop app V18 there name and number is resolved against that number within the pop up.
This currently does not happen.
Outbound traffic with the TAPI dialer works fine its purely inbound traffic.
TAPI Drivers is installed and connected throught the client side desktop app & CRM.
V18 running half tempted to try creating a v20 instance for them as there were some patch notes, noting to improved TAPI functionality.
Any help would be appreciated as getting that name and number pop up is the final hurdle.
Currently we're implementing a test enviroment, we're using TAPI intergration so that when ABC wihin the CRM calls in through the desktop app V18 there name and number is resolved against that number within the pop up.
This currently does not happen.
Outbound traffic with the TAPI dialer works fine its purely inbound traffic.
TAPI Drivers is installed and connected throught the client side desktop app & CRM.
V18 running half tempted to try creating a v20 instance for them as there were some patch notes, noting to improved TAPI functionality.
Any help would be appreciated as getting that name and number pop up is the final hurdle.
