CRM Template indicate line/DID used at any stage?

[wsd-tim]

I prefer to have the information at contact lookup stage, but call report stage is okay as well. I just can't find out how to get that information at all from the CRM intergration.

OR I'll settle for the call_id or callhistory_id from the report calls so I can match CDR logs, but that seems to be missing as well

 

[edossantos]

Unfortunately that information is not available. Here you have the variables you can use in the different scenarios:
https://www.3cx.com/docs/server-side-crm-template-xml-description/#h.vcivldjsa1lz

 

[wsd-tim]

Thanks for the heads up. Coming over from FreePBX, setup was much easier, Mobile App actually works, but lost a lot of freedom. Hope REST API can come out full force before our subscription renews in SEP

I guess just have to do a match for start time and number from CDR

 

[edossantos]

Yes, in the CDRs you have more information available, so you can use it to complete your data.

 

[wsd-tim]

But only unsupported database read for segment data. Even then, it's not live at time when segment ends, only when whole call ends :'D

 

[edossantos]

But only unsupported database read for segment data. Even then, it's not live at time when segment ends, only when whole call ends :'D

Yes, this is correct, the information is written to the database a few seconds after the whole call has finished.