CTI Integration NEEDED - Incoming call pop-up

[AndyV513]

3CX is an amazing phone system, however, the one thing thats missing is a subtle incoming call pop-up like you get with Modago. This is a feature available on almost all other phone system platforms including Cisco's Broadworks platform, a variety of Hosted Voice platforms and proprietary system manufacturers like Mitel, Samsung, Avaya, Panasonic, NEC, Siemens, LG and more.

This makes 3CX one of the only services that dont offer this feature, and because more and more people are familiar and reliant on this type of CTI interface, more and more clients are choosing other platforms over 3CX so they dont lose features they rely on when they come to switch or upgrade.

This product from a single manufactur alone is integrated durectly into 14 of the largest global players in this space - https://mondago.com/platforms/

 

[Evolute IT]

The purpose of this post is?? Complaining?

The old Windows app supports CTI if you want that.

 

[AndyV513]

The purpose of this post is?? Complaining?

The old Windows app supports CTI if you want that.

Suggesting in the ideas section that a widely used feature that is available through all of our competion is intended to push development ideas, and help keep 3CX as the best and our faourite phone system solution.

 

[Evolute IT]

Suggesting in the ideas section that a widely used feature that is available through all of our competion is intended to push development ideas, and help keep 3CX as the best and our faourite phone system solution.

But you didn't post this in the Ideas section.

And as I said, the old client supports CTI and TAPI. And I know the DesktopApp will eventually also get TAPI support.

 

[AndyV513]

But you didn't post this in the Ideas section.

And as I said, the old client supports CTI and TAPI. And I know the DesktopApp will eventually also get TAPI support.

If you have a look at the actual application to which this post references, you will see that the desktop WPA and webclient apps dont currently provide this feature. The feature this would bring to the platform is is a temporary incoming and outgoing caller ID pop-up style window, on-screen for the users to see the number & or name of the caller from the 3CX address-book, NOT the CRM.

Currently you only get the option to have the whole dialpad move to the front, which isnt exactly ideal for users who still work from a desktop, cordless, or mobile app whilst at a desktop or laptop workstation. This light version of that existing functionality would be a subtle and welcome edition to the user expereince.

 

[Evolute IT]

As you said, it already has that feature in the dialer that can popup and focus on incoming calls. For outgoing, I mean you already have to use the dialer to dial lol if you use deskphones, simply set the app to "Call using: <your deskphone>" and it would act like CTI (CSTA to be precise.)

You can also create your own using @VoIPTools API.