CTI unexpected behavior

[AWS2P]

Hi,
My LAN with On premise PBX V16 SP1 on Windows 10

I have 2 extensions normally using CTi with two separate phones.

EXT 101 using Smartphone App , CTI is also running with Snom D785 (don't want this)
EXT 102 using Snom D785 CTI active on 3cx windows client

for now there's something I don't understand, why ext 101 is using CTI with also snom D785 on ext 102 ?

i've checked settings in webclient from each extension and nothing seems to explain why this mix exist.

Where can i find the common setting point for both .

Other thing don't know if it's related to, when i register my 3cx App on smartphone with another extension coming from other pbx , on windows client extension 101 should disapear but no, it stay register green and available.

Previously it was not doing this when I change account profile, phone disappear and come back only when i register on my account.

Any ideas what to check first? is there two separate problems in your opinion?

 

[AWS2P]

Strange, after one night, now no more problems, nothing done on PBX or elsewhere. hope stays like that.

just one thing stay unsolved in windows client, it displays one extension not normally sorted ,extensions numbers should be sorted by increase number but Extension 101 stay not sorted.

 

[JohnS_3CX]

Hi @aws2p

The mobile apps do not support CTI mode, only the desktop app does, so this is not possible to use even by mistake. To be fair I don't know what happened exactly in your case, only logs could reveal something but since the behavior went away this might not appear anywhere. If you can ever replicate this I would be very interested in investigating further of course


For the other matter: The extension that uses the mobile app will stay green even when unregistered (this is for PUSH to work) and will turn red after a week of no mobile app registrations taking place.

 

[AWS2P]

Hi JohnS

To be fair I don't know what happened exactly in your case

Me too, but the case was, I don't know how it came and how it desappear, the same for registration now it works properly, Yesterday no.

Do you have an idea for last point on #2 post about sort in windows client not displayed in increase order only for 101 extension all other extensions are in right place. Client is set to sort by extension number

 

[JohnS_3CX]

on the desktop client the first extension in the list is always your extension, regardless what number you are. is this screenshot coming from EXT102's client?

 

[AWS2P]

yes, you are right this is ext 102 but what is the interest in that case, the Client is running for extension 102, why this number stay unsorted? just to recall 102 is using client?
hummm...

 

[JohnS_3CX]

Exactly. If you look at extension 140's client you will see the same, 140 is on top and then 100,103,104[..] and so forth following below it

Your own extension (140 in this case) is always on top so you know who you are, and this is normal to see it on all clients for each extension showing its own.

 

[AWS2P]

Ok understood is not a strange behavior or bug but IMO don't see interest, generally you know your personnal extension number and know also if you use it in CTI mode.

But for now it is like it is, so we 'll do with it , thanks for explaination of this behavior I even notice before except to see a number was not sorted