Custom out of hours scenario

[jim_f]

Hi,

I would like to know if the below scenario is possible and how to achieve it.

Customer Rings > Goes to IVR > Selects Option 2

Between hours 10 - 2 Goes to extension/group

Between all other hours goes to custom voicemail.

The normal office hours is 9 - 5, but they would just like office hours 10 - 2 when selecting option 2 and for it to go to a custom voicemail

Thanks very much

 

[YiannisH_3CX]

Hello @jim_f

If i understand this correctly you want to have custom office hours only for one option of the IVR not the entire IVR.
I think you can achieve this via a dummy extension. Create a dummy extension and assign it as the destination of option 2. Then setup custom office hours on the extension and use the forwarding rules of the extension to send the call to different destinations. You can also use the exceptions of the extension to achieve the same result.

 

[jim_f]

Thanks Yiannish

I have got this working using the Exceptions method

 

[YiannisH_3CX]

Glad i could assist