Custom reports and wallboards for 3CX

[OlegOLP]

We suggest 3CX professionals to pay attention to a plugin that allows you to get custom data from 3CX via POST requests in JSON format

You will be able to receive even more data for making decisions on the management of the 3CX call center

• Effectiveness of outgoing calls
• Call statistics of first-time customers
• Lost calls in IVR and in all queues
• Report “Who hangs up?”
• Any average values from the duration of the conversation to the waiting time in the queue

We have already connected the Grafana open source system as an example (both on-premise and cloud version). You get a ready-made collection of reports prepared by our analyst
And also build your own reports and wallboards.

As a bonus, you get an alternative data table with a history of extension statuses.

Limitations:
Root access to the server is required.
The product is incompatible with 3CX SMB.

Product page

 

[OlegOLP]