Custom Reports Inquiry

[mkamal]

Dear 3CX Team,

We would like to know if the below information is possible to get from DB of 3CX

• Offered calls.
• Answered Calls.
• Abandoned calls before the threshold & abandoned calls after threshold.
• Answered calls before the threshold & Answered calls after threshold.
• Queue Talk Time & Hold time & ACW time.
• Queue Speed of answer.
• C-sat & D-sat.
• FCR. ( Total contacted calls & Contacted one-time calls)
• Wrap up Codes.
• Agents handled calls.
• Agents outbound calls.
• Agents Talk Time & Hold time & ACW time for inbound and Outbound.
• Agents total login time.
• Agents First login time and last logout time.
• Agents Aux.
• Avail time.
• Repeated calls.
• Customers numbers.

Basically we need to know where we can get the above metrics in 3CX

regards
Mahmoud

 

[OlegR_3CX]

Hi Mahmoud.
Unfortunately, we don't provide access to the database and the only custom report you can get is using the CDR option. In the v20 upcoming updates, we are working on the Grafana integration to improve the report's functionality.

 

[mirjam.nz]

@OlegR_3CX, any progress here ?

We need a Calls per DDI report. How can we achieve this with V20 ?

Thanks
Mirjam

 

[OlegR_3CX]

Hi Mirjam.
We don't have this report at the current stage of V20.

 

[Christian Rowe]

When can we expect the update with Grafana?

Hi Mirjam.
We don't have this report at the current stage of V20.

 

[OlegR_3CX]

We don't have an exact ETA on this feature, however stay tuned and it will be announced when time comes.