I think it would be a great addition to be able to set up custom ring/polling strategies. For example, Ring 5 of the 7 agents for so many seconds, then move on to the last 2 agents after the timeout. My current workaround is having a call transfer to a ring group, but it's clunky and jarring for customers because of the "Please wait while I transfer your call" prompt.
I created a topic in 3CX ideas; if you like it, please upvote: custom-ring-strategies-45390.html
I created a topic in 3CX ideas; if you like it, please upvote: custom-ring-strategies-45390.html
