Solved Customer 3CX has gone offline

[Mattverwey]

We are hosting our customers PBX with 3CX and it has been offline for more than 6 hours. We have multiple customers hosted with 3CX but this is the only one that has gone down. How do you get hold of 3CX to turn the instance back on as paying them £75 to fix one of their issues doesn't seem right.

 

[NikosT_3CX]

Hi, can you PM me with the license keys please to check them ?
Or open a support ticket - its free for 3CX hosted instances

 

[poynter]

same, sounds like they are having issues.

 

[NikosT_3CX]

@Mattverwey as per private conversation all is ok now.
@poynter as per our conversation via email all is also ok now.

If anything occurs, please open a support ticket and we will take a look on the same second.