Customer is missing sip messages on webclient and phone after upgrade to V18

[Remip67]

A strange requestion from one of our customers:
This customer is a reseach company. Their call-center agents do place outbound phonecalls to phone numbers. Sometimes the number isn't excisting anymore. They used to receive sip messages on their displays: ‘temporarely unavailable - forbidden’ or ‘busy’ or ‘not found-not acceptable’.
By those message's they knew if a number isn't exisiting anymore or if a number was busy etc.With this info they decided to make another try.
They don't receive these messages anymore since the upgrade to V18, and are complaining about it.

My question is: Is there a posibility to restore these messages? Could someone point me in the right direction?

Thanks in advance!

 

[NickD_3CX]

The WebClient does not show the SIP messages unfortunately, it just hangs up the call which is by design.

You could though try though in the Management Console to go to Settings --> General and enable the "Play Busy prompt when extension is busy" option, which generates audible messages for each error code, not only the "busy" and the option implies.

 

[Remip67]

Thank you NickD.

I will discuss this with the customer. Maybe the 'play busy prompt when extension is busy'-option will do.
Regards,

Remi