Customer survey via VAD

[igor.snezhko]

Hi!

Is it possible to use VAD to make a customer survey after call completion?

 

[edossantos]

Hi Igor,

Using the VAD you can create the callflow for the survey, but you need that the agent manually transfer the call to this application. Currently there is no way to forward the call automatically when the call to the agent ends. You might want to suggest that feature for 3CX here: http://www.3cx.com/ideas

Kind regards.