Customize Reports

[bob.hursey@thebrookfieldg]

Hello. I'm trying to pull some specific call reports and customizing the data. Am I overlooking a way to do this? Here are the specifics that I'm attempting to pull:

-Queue Agent Login AND Available stats
-Queue Agent Total Time on Calls
-Number of Calls sent to an Agent
-Number of Calls missed by an Agent

I found some of those items in Agent Login History, Queue Performance Overview, and Abandoned Queue Calls… but I haven't found any way to consolidate the data that I am getting, filter the data that I don't want, and I haven't found any way to see Login AND Available stats. For instance… if someone is logged into the Queue but on a call as a User…. they aren't technically Available, though they are logged in.

Thanks for your time,


Bob

 

[VoIPTools]

3CX provides various filtering options with their reports, but they do not offer any way to create "custom" reports. To build your own reports, you will need to export the report data to CSV, or use the limited information available from CDR files, and then use whatever reporting tool you prefer.

Alternatively, you could look at our 3CX Exporter tool that can replicate all 3CX data to SQL or MySQL and then build your own reports, again, using whatever reporting tool you prefer. I will forewarn you, however, that the data structure/content is not always straightforward to understand.