Cyrillic letters are missing in Сhat on iPhone

[in.windows]

Hello,
About a week ago we have faced a problem, when in Cyrillic text chat messages last word some letters are being hidden on iPhones, but the text is intact when copying from.
Same text is shown intact when it is the last IM in Active chats list.

The same text is fully shown in Web app/PWA/UWP.

IOS 16.7.15, 3CX IOS APP 20.0.20.148
IOS 26.3, 3CX IOS APP 20.0.20.148
IOS 26.3.1 (a), 3CX IOS APP 20.0.20.148

On-premises 3CX server Version 20.0 Update 8 (Build 1121 Release)

 

[in.windows]

Hello,
About a week ago we have faced a problem, when in Cyrillic text chat messages last word some letters are being hidden on iPhones, but the text is intact when copying from.
Same text is shown intact when it is the last IM in Active chats list.

The same text is fully shown in Web app/PWA/UWP.

IOS 16.7.15, 3CX IOS APP 20.0.20.148
IOS 26.3, 3CX IOS APP 20.0.20.148
IOS 26.3.1 (a), 3CX IOS APP 20.0.20.148

On-premises 3CX server Version 20.0 Update 8 (Build 1121 Release)

The same on Latvian language

 

[KyriacosS_3CX]

Hello,

Please refer to this thread/comment:

Post in thread 'The issue with displaying messages in chat rooms on iOS'

Apr 15, 2026

OK, we've just released the fix in 20.0.21.149 beta available on TestFlight - if you don't have TestFlight, just open this link on your iPhone: https://testflight.apple.com/join/5MPjSs2T

We've had this issue reported in the past year or so, due to a bug in a 3rd-party library regarding non-english languages/device for german, japanese, thai, etc, now russian, so please try if the message is shown OK in the following tests:
- message sent (message on the right)
- message received in a single chat (message on the left, no avatar)
- message received in a group chat (message on the...

• Vali_3CX

• 
• 

 

[in.windows]

Hello,

Please refer to this thread/comment:

Post in thread 'The issue with displaying messages in chat rooms on iOS'

Apr 15, 2026

OK, we've just released the fix in 20.0.21.149 beta available on TestFlight - if you don't have TestFlight, just open this link on your iPhone: https://testflight.apple.com/join/5MPjSs2T

We've had this issue reported in the past year or so, due to a bug in a 3rd-party library regarding non-english languages/device for german, japanese, thai, etc, now russian, so please try if the message is shown OK in the following tests:
- message sent (message on the right)
- message received in a single chat (message on the left, no avatar)
- message received in a group chat (message on the...

• Vali_3CX

• 
• 

Yes, it works! Many thanks.