iphone

  1. Cyrillic letters are missing in Сhat on iPhone

    Hello, About a week ago we have faced a problem, when in Cyrillic text chat messages last word some letters are being hidden on iPhones, but the text is intact when copying from. Same text is shown intact when it is the last IM in Active chats list. The same text is fully shown in Web...

  2. iOS Mobile 3CX app not ringing for inbound anonymous calls > Only receives missed call notification

    Hi all, I've got an issue with two Apple devices where they do not receive any ringing notifications for only anonymous callers via the 3CX app. Once the caller stops ringing it shows up as a "Missed call" notification. The mobiles are two different models, iPhone 13 Pro & iPhone 15. I've...
    • CalebQG
    • Thread
    • app ios iphone
    • Replies: 8
    • Forum: iOS

  3. 3cx iPhone voicemail notifications don't get pushed

    Hi, We have an after hour on-call person, with calls directly going to his extension voicemail. Push notifications enabled, and all 3CX phone notifications are enabled with persistent banner. Yet, after someone records the message, 3CX app has no badges, no other notifications. Voicemails are...
    • IsaacK
    • Thread
    • iphone notification push notifications voicemail
    • Replies: 0
    • Forum: iOS
  4. pmterp

    iOS incorrect notification count on badge

    Hello, I'm not personally an iPhone user so there may be something simple I'm missing. The user has an iPhone with the 3CX app. On his home screen, there's a notification badge/dot of the 3CX app with a count of (currently) 64. But, when he opens the app, there's only a single unread chat and...
    • pmterp
    • Thread
    • incorrect count ios iphone notification badge notification count
    • Replies: 4
    • Forum: iOS

  5. Is there a way in V20 to transfer a call to shared parking on mobile? If not, any suggested workarounds?

    V20 has broken my small business's ability to operate as usual, as we are no longer able to transfer a call to SP1 using the 3CX mobile app. We have many users that mainly work with mobile, both Android and iPhone. Our usual workflow on V18 was: - original recipient answers call (we don't...
    • OhNo
    • Thread
    • android call parking iphone mobile mobile app parking shared park shared parking transfer v20
    • Replies: 18
    • Forum: Phone System / PBX
  6. Svanur

    3CX conflict Facetime feature in iphone

    a customer just contacted us regarding his iphone, when he makes a call via facetime, the 3CX takes over... Has anyone any idea how that could be possible and what solution we could find for the issue?
    • Svanur
    • Thread
    • facetime ios iphone
    • Replies: 1
    • Forum: iOS
  7. erpardeiro

    Push for iOS isn't working

    Hi guys! I'm having issues with a customer. Calls are not ringing on iOS smartphones. In the logs, the following message appears (attached screenshot): Failed to send APNS PUSH to device iPhone13,2iPhone(Ext.0629). Internal exception occurred: The request was canceled due to the configured...
    • erpardeiro
    • Thread
    • apple ios iphone push
    • Replies: 1
    • Forum: iOS
  8. Univ. of North Florida

    Missing Toggle on 3CX IOS App for Diverting Emergency Calls using GSM Dialer

    Hi, We recently noticed that the Emergency Call GSM Dialer toggle within the settings for the 3CX IOS App is missing. We believe this toggle used to be available since we did extensive testing on iPhones and Androids for diverting emergency calls to the caller's local PSAP. We cannot find this...
  9. WhitebarnIT

    Solved iPhone App showing as Grey Status When Connected to WIFI

    So we have had multiple reports of iPhone users not being able to connect their 3cx apps when connected to the Wi-Fi in their office but will work fine on the LTE network, this is predominately on Unifi Wi-Fi networks and is only effecting iPhone users android is fine, today I've played around...
    • WhitebarnIT
    • Thread
    • 3cx app ios iphone wifi
    • Replies: 8
    • Forum: iOS

  10. Call Park on iPhone

    I see some old threads about iPhone call park use. Does it work in the current iteration/version? If so how do you park and retrieve?
    • biggreyphone
    • Thread
    • call park ios iphone v20
    • Replies: 5
    • Forum: iOS

  11. Show the extension number on the app header

    Our customer requested an extension number that is always visible on the app header (instead of going to the menu) because he is often switching between extensions. Thank you.

  12. Messages not separated by date on iPhone

    I've tested this with two recent model iPhones, an Adroid phone, and the 3CX web client. This problem exists only on the 3CX app for iPhones. Extension messaging and SMS messages are not separated by date inside the 3CX iPhone app. Example: However, when logging into the same extension on...
    • JimNX
    • Thread
    • chat iphone sms
    • Replies: 3
    • Forum: SMS

  13. Sound issue iPhone 14 Pro / Airpods

    Hello all! Ever since I switched to an iPhone 14 Pro, I’ve had sound issues where the other party can’t hear me well while using my Airpods Pro. Some of my colleagues are using 3CX on their iPhone 14 Pro Max and they don’t have such problems, sound is crystal clear. I’ve seen other threads...
    • Antoineg
    • Thread
    • 14 pro airpods iphone
    • Replies: 4
    • Forum: iOS

  14. calls from 3CX iOS app using Contacts - doesn't dial out, can't connect

    All of our users with iPhones can't use their contacts list to dial out. When a user finds a contact and presses the call button, busy sound immediately. iPhone users have to dial the prefix and the phone number in order to call out. On Android, there is a phone icon next to the Contact name...
    • JCHS
    • Thread
    • ios iphone
    • Replies: 6
    • Forum: iOS
  15. BizWebConsulting

    Apple iPhone 12 / No Ringtone

    I've received a call from a client just now who is using the 3CX Startup and an Apple iPhone 12. The customer is advising that there's no volume when there's a call and he's generally getting a "missed call" notification. It was working when we had set it up originally but all of a sudden...

  16. iPhone Transfer Button greyed out

    We are repeatedly having an issue on iPhones where the transfer button will 'grey out' and not be available after answering a call. This does not happen all of the time, but enough that it has become an issue. Has anyone else seen this? Desk phones seem to work fine. I have not seen the...
    • shaneomac
    • Thread
    • button not available iphone tranfer
    • Replies: 0
    • Forum: iOS

  17. Android and iPhone client commentary on one-click dials

    I just wanted to post here some feedback related to the mobile application from a client we received. The information is related to the one-touch dialing when you're in the RECENT or STATUS tabs for any version of the mobile application for cell phones. The client said that it is problematic...
    • akoenigs
    • Thread
    • android feature iphone mobile application
    • Replies: 1
    • Forum: Android

  18. Change Status Automatically Based on Location

    I know the 3CX app on the iPhone doesn't allow change of status based on location directly, but I have been mucking around with the built-in ios shortcut app on iPhone. The shortcut app can interact with the 3CX app, but only by dialling a phone number. This seems to work if you set it to call...
    • idflooringaus
    • Thread
    • auto-status change status ideas ios app iphone
    • Replies: 1
    • Forum: iOS

  19. 3CX app doesn't display what cue is being called on iPhone

    Hello everyone! Some of us in the company who use the 3CX app on iPhone started having troubles seeing which Call Queue is being rung when a client calls them. This is an issue for us, as we do not know how to greet the person (it depends on the Call Queue) and would appreciate any tips or...
    • nextwx
    • Thread
    • 3cx app call queue iphone not displayed
    • Replies: 1
    • Forum: iOS

  20. Solved We cannot get the 3CX app on iPhones to ring

    When you call a number or extension running the 3CX app on an iPhone, it WILL NOT ring unless you have the 3CX app open on the screen. If you exit out of it or minimize it, it refuses to ring. Android devices running the 3CX app ring no problem whether the app is open or not. We've just...
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