Solved Dashboard shows incorrect maintenance expiration

[mcbsystems]

Hi,

I'm preparing to work with a customer to upgrade their perpetual license from v15.5 to v18. They paid maintenance through 10 March 2022, as shown in the Customer Portal:

However their dashboard shows that maintenance expired almost a year ago on March 10, 2021:

Is this because the system can no longer connect to activation.3cx.com? Why would that backdate their maintenance?

Just want to make sure we will not run into any issues with upgrading and activating v18.

Thanks,

 

[VasilisV_3CX]

Hi @mcbsystems,

Can you PM me the license key in question? I'd like to investigate.

 

[mcbsystems]

@VasilisV_3CX - Done!

 

[VasilisV_3CX]

Update: The 15.5 key cannot contact activation, suggested to upgrade to v18, which can now be done straight from v15.5: https://www.3cx.com/blog/releases/direct-upgrade-v18/

 

[mcbsystems]

Thank you for the confirmation. We will proceed with the upgrade.