Data bad shown with a spa504 and 3cx

[equintana]

Hi,



I have some spa 504 7.4.6 and 7.4.7 fimrware devices. All of them running with a 3cx software with a epygi quadro isdn gateway.



When a customer calls us, this info is shown(exacly):



From: my own number

customer´s number





When I say "my own number"is the number of my company. Can I remove dispalying my own number and only show the calling number(customer´s number)?





Regards

 

[leejor]

What does the 3CX log show on an incoming call where this is occurring. Your own number is either coming from the gateway or your provider. I would suspect the former. Was your own number put in the gateway to identify the line that the incoming calls were coming in through?

 

[equintana]

Hi,


The problem is not the data shown, the problem is the order.

As a incoming number shows mine.

 

[abc123]

Hi,


The problem is not the data shown, the problem is the order.

As a incoming number shows mine.

Yes but leejor asked for the logs to see where it is being added to know where to remove it.

 

[leejor]

Is this being used outside of North America? I ask that, because in North America, in general (if you subscribe to caller ID), a name is also sent along with a telephone number. 3CX is set up to display both the name and number. Outside North America, for the most part (there may be some exceptions), only a number is sent. This leaves the name field empty. Some gateways, seeing no name incoming, will fill that field with a name (number) datafilled in the gateway, and send it on to 3CX. Some users make use of this to indicate to the called extension, which line the incoming call came through on.

 

[equintana]

Yes,

It´s used in Spain. I know this situation, adding caller but, what I´m saying is:

-at the phone screen when, for example to phone me, is displayed the following:

From: my number
your number(from USA for example)

The order show is mixed,changed how to invert this order.