DATABASE Questions

[markwright]

We have been working with other Solutions (3com, Allworx, Zultys) and just downlaoded 3CX. This is our first attepmt at a software PBX on windows, we get an error that the database is unreachable. I understand from the guide that there is a database built into the software. System log keeps saying that the DB is refusing connection and is unreachable.....HELP

 

[N_G]

Hi,

We have never had this error before. Does the user who installed the system have admin rights? Can you check if the 3CX database service is started?

 

[markwright]

DB

Yes we have admin rights, here is the deal, our windows guy is not a voip guy, and I am not a windows person, We would love to get this working and see if we could start selling some services and this as a solution. But of course we need to get it working in the lab first, We have about 500 SIP based phones instock to test it with,,,LOL

 

[N_G]

Hi Mark,

500 phones to test with ? Different models? Very interesting

I will check about this tomorrow (i am based in Europe) Meanwhile you can check if the database service is running from Administrative tools > Service > 3CX services should show up at the top, amongst which a database service (which is postgres btw)

 

[markwright]

DB

Well they are not all different models, but as a VoIp reseller we have a lot of stuff instock, Polycom, Grandsteam, zultys, linksys, zyxel, etc. we have about 500 SIp phones total in house (NEW) and about 30 TEST PHONES

 

[Anonymous]

Markwright.

Something silly but cannot hurt to try, reboot windows .

Ok a little more info if you have it would be good. For example:

- Windows version (eg w2k3)
- any other web servers (services) running eg IIS (very common), PHP, Apache etc.
- Any other databases running for example SQL etc.


Thanks

 

[N_G]

Hi Mark,

Did you check about the service running and try to start it manually? If not please send me these logs

"C:\Program Files\3CX PhoneSystem\Data\Logs\"
And database log files from
"C:\Program Files\3CX PhoneSystem\Data\DB\pg_log\"

You can also generate them by going to the support page General > Support, and then clicking on generate support info and sending me these by email to ng at 3cx.com

Then i will follow it up