Deisable record message

[ltifoski]

Hello all. In my system, when i receive a call, before initiate the conversastion, the system automaticaly reproduce a message that the call is being recorded. How i can disable this message?

Thanks,

Lucas Tifoski

 

[Saqqara]

I am not aware the system has this message, someone maybe better informed.

I would check incoming trunks, to see if there are redirected to a IVR with the message in question,

 

[YiannisH_3CX]

Hello @ltifoski

Please note that 3CX does not have a default prompt for this so i would suggest following the call flow and see if this is a custom prompt set in an IVR or an intro prompt in a Queue.