Delay And Echo In The Call

[Nawaz552]

We have successfully set up the 3cx locally with Yeaster and we have also set up the call queue which was successful in receiving the calls accordingly.
However, there is a delay of about 15 seconds in connecting the call to the agent (agents do not have handsets, the calls are transferred to their mobile numbers)
and also there is an echo in the call. I have a question: If we install the 3cx mobile app its mandatory for the agent to be on the same network

 

[JosIPVG]

Goodmorning,

App users can be on any network as long as they have coverage so Wifi or LTE , as long as they have internet.

 

[Nawaz552]

Goodmorning,

App users can be on any network as long as they have coverage so Wifi or LTE , as long as they have internet.

Very Good Morning,
So, It's not mandatory for the agents to be on the same wifi?

 

[JosIPVG]

If they are using the 3cx app on mobile all they would need is an internet connection.
So they can be on any network to use the app.

 

[Alphabetic]

If you have a delay then theres a network issue most likely.

First check your 3CX passes the firewall test and then look at hardware.
Then I think it would be worth you going through some academy stuff.

https://www.3cx.com/3cxacademy/videos/basic/web-client/

 

[Alphabetic]

If they are using the 3cx app on mobile all they would need is an internet connection.
So they can be on any network to use the app.

PS that is one huge signature

 

[JosIPVG]

PS that is one huge signature

yeah i just noticed , taking it down again

 

[ChrisC_3CX]

@Nawaz552
Since this thread seems to be a duplicate, I'll be locking it and linking to the older one:

https://www.3cx.com/community/threa...nsferred-to-an-external-number-mobile.112950/

Please give what was mentioned in the link thread a shot and let us know if anything changes.

Alternatively, let us know if using the mobile apps instead of mobile numbers resolves this.