Delay when making outbound call

[melchafei]

Hello All,

This is my first post..

We currently just installed the 3cx version 7.1. Everything is going well, however when we are trying to make a bound call there is about 3 -4 sec delay before I hear the dial tone.... any idea!

also i am not seeing any logs

we are using a Sotel system as a voip provider
we have a TZ170 Firewall
phone: ACT P160S I know its old


please let me know if i am missing any info

any idea....

thanks

Moe E

 

[leejor]

You mean when you pick up the handset it takes 3 to 4 seconds to get dialtone? Or, do you mean that it takes a few seconds for on outgoing call to start ringing?

 

[melchafei]

it takes a few seconds for on outgoing call to start ringing

Moe E

 

[leejor]

Ok, that could be a couple of things. First of all, most VoIP phones/ATA's will delay sending the dialled digits (it has to be sent as a complete package to the PBX) until after a predetermined delay, usually 4 to 5 seconds, this delay can usually be adjusted. You can usually speed this up by dialling # after your last digit. That will tell the set to "send the digits now". Many phones and ATA's have a dialplan that you can define in the set so that it knows to send immediately after a certain digit combination or length, then you don't have to wait.

It could also be a delay because of call set-up, caused by your provider.