Department Managers add/remove queues from users

[HIS-Nhenry]

Good afternoon. I have a 3cx cloud hosted instance on version 20 and have been asked to see if there is a way to allow a handful of users to add and remove queues from user accounts within the same department. From what I have tested and what i am seeing, i don't see a way to do that in version 20. I have a test account with calls, presence, and operations checked as well as tested with manager and department administrator roles but am unable to see any way to allow my test account to add or remove users from the queues (without giving them admin access to the 3cx system.)

I believe this was an option in version 18.

Am I correct or am I missing some configuration?

 

[DimitrisL_3CX]

Hello @HIS-ITStaff

With the Department Administrator role, you can add/remove users from the Queues as long as you are part of the same Department.
Please see also our User Access Roles Explained for more information on the rights that the Department Administrator role gives to a user.