Department Recordings v20 update 6.

[su27]

Hi!

Version 20.0 Update 6 (Build 724 Release).

My question is related to the topic https://www.3cx.com/community/threads/department-recordings.125428/ , but there is no answer in that topic.

1) There are two departments Main and Sales.

2) There is a user who is a member of both of these departments.

3) I need to give this user rights to view and download records of Sales department, but not to Main.

Do I need to give Manager rights to this user? If I give Manager rights on one department these rights automatically apply to the other. In this case the user can see all records. If I remove him from Main and leave him in Sales, he can see only Sales records. But then he disappears from the Team section in Main.

Please advise. Thanks!

 

[Alphabetic]

Hello

you cannot set roles per department at the moment.

 

[AndreasPo_3CX]

Hi @su27

What you can do in this case is have the extension only in Sales department as Manager.
Then, edit the user and in the View tab, give them the appropriate rights for Main (i.e Show my calls)

 

[su27]

Hi!

What about the Show call recording option?

1) I make the user in the Sales department a Manager. 2) But for users in the Main department, I remove the Show call recordings option in the extension settings. 3) With this configuration, will the user in the Sales department see the call recordings, but the Main department members will not?

Thanks!

 

[KyriacosS_3CX]

Hi,

Take a look at the Supervisor role in the upcoming update 7, as that might work for you.

https://www.3cx.com/blog/releases/u7-beta-supervisor-role/