Improved data transfer for quicker call center and call audio metrics.

Last week's V20 U7 ALPHA had a strong focus on system management for admins. We're following up with the BETA release, which adds a new Supervisor role, as well as faster offloading of call recordings for speedier call center system and call audio metrics. Read on to learn more!

ALPHA Release Recap

Update 7 ALPHA included improvements for system administration, health monitoring, storage integration and analytics export including:

  • System Watcher: Native monitoring of core services and system metrics with automatic restart on failure.
  • Amazon S3 Support: AWS S3 buckets now available for remote storage (backups, recordings, voicemails, chat).
  • Remote Storage Validation: Admin Console alerts for missing/incomplete storage configuration.
  • Logging to SQL Databases: Support added for MySQL and Microsoft SQL Server (in addition to PostgreSQL, BigQuery).
  • External Metrics Offloading: Offload system and call quality metrics for long-term analysis.
  • Encrypted Backups: Optional encryption added in Backup & Restore V2, with performance improvements.

Update 7 BETA Features & Fixes

Update 7 BETA Features & Fixes

New Features

  • The Schedule Options in Data Connectors includes a new frequency “Minutes” allowing the transfer of data every 15 or 30 minutes for quicker call‑center, system and call audio metrics.
  • A new supervisor role has been added letting supervisors view reports, manage departmental call handling without the need to give them more rights.

Bug Fixes

  • Extension statistics call count multiplied by rename operations.
  • Schedule options were not applied after the restore.
  • Deadlock when purging large volumes of voicemails.
  • Fixed Receptionist role by enabling back the option to Override Office Hours.
  • Fixed various memory leaks.
  • Updated Dstny FR Template.
  • Updated Drei SIP Connect Template.
  • Updated 3C1B Telekom Template.
  • Improved Error Message.
  • Improved multiselection combo box in Reports.
  • Fixed restore failing with exception "column "duplicated" of relation "cl_calls" does not exist".

View the complete changelog here.

How to Upgrade to Update 7 BETA

  1. Log in to the Admin Console
  2. Navigate to System > Updates
  3. Select Update 7 BETA and click Download

⚠ Important: The BETA version should be installed for evaluation purposes only. It is not recommended for production systems.

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