Departments

[Lockheed]

Hi,

I don't find settings for departments in 3CX plugin, it was removed?

Thanks

 

[VasilisV_3CX]

Hi @Lockheed,

The Departments section is available in the Standalone Live Chat, but not in the 3CX version.

 

[Lockheed]

Hi @Lockheed,

The Departments section is available in the Standalone Live Chat, but not in the 3CX version.

View attachment 26679

I have 3CX enterprise license, and i would set up 4 departments for live chat, how can i do?

Thanks

 

[VasilisV_3CX]

Hi @Lockheed,

Using the 3CX Live Chat, you can create 4 different Call Queues as well as 4 different Live Chats in the Messaging section, and have each department on a different page on your website (so like Support, Sales etc as different pages, and have each chat pointing to a specific page).

 

[Lockheed]

Hi @Lockheed,

Using the 3CX Live Chat, you can create 4 different Call Queues as well as 4 different Live Chats in the Messaging section, and have each department on a different page on your website (so like Support, Sales etc as different pages, and have each chat pointing to a specific page).

How?

My webmaster says that he could setup only 1 url

 

[VasilisV_3CX]

Hi @Lockheed,

It will require a 'work-around' solution using the HTML code generator: https://www.3cx.com/live-chat/code-generator/

As mentioned by my colleague here: https://www.3cx.com/community/threads/wordpress-chat-to-multiple-queues.78346/post-359208

"If you are using the WordPress plugin, you can explicitly set in what pages you want to use the plugin or not. On those pages that you want to have different configuration, you can use the code generator (https://www.3cx.com/live-chat/code-generator/) to populate HTML script with another queue.
On those specific pages that you want different queues, you will have the HTML script in place.

If you are using any other CMS or standalone HTML,you will generate multiple scripts that can be placed in different pages, with different configuration (queues) ."