Deploying 3CX to 130 users (110 softphones/20 Cisco phones)

[rmayer]

I plan to deploy 3CX to my company. The majority of users will be using the 3cx softphone with plantronics HW111N headsets (about 110), and the rest will use Cisco SPA504g phones (about 20).

I was wondering if there are any recommendations anyone could make to eliminate any potential problems... for example should I do any configuration in my switches for qos etc... I've scripted the 3cx phone deployment to pull information from active directory so there will be no configuration needed on the users end, it will be as simple as logging in and the 3cx phone will pop up with their extension fully configured (VBS generates the 3cx ini file).

My network:

4 powerconnect 3448p switches
3 powerconnect 5324 switches
2 powerconnect 2724 switches
Patton 4960 connected to Verizon T1 PRI
3CX running on PowerEdge r200
130 Users on Dell PC's

Thanks in advanced!

 

[rmayer]

Yes, the server is dedicated and I have a cloned virtual machine as backup.

How will QOS work with the 3CXPhone? What do I need to set on the switches?

My current deployment plan is using 3CXPhone4.msi pushed out with group policy and a VBS script that generates the ini file for the 3CXPhone (see attachment). The script pulls the extension number from the "Office" field in active directory (we use this for extensions because it's easy to find it using outlooks global address).

We would like to use the 3CX Assistant, however, we have company policy that prohibits the use of instant messenger and until 3CX allows me to block that feature I will not be able to deploy it.

Also, I have not been able to get the call answer button to work on the Plantronics headsets, any suggestions?

Thanks!

 

[N_G]

Hi,

There would be no need to change anything in the switches. They will be handle the traffic out of the box....

 

[Vali_3CX]

Also, I have not been able to get the call answer button to work on the Plantronics headsets, any suggestions?

As a first condition, Plantronics's Personocall interface application is required to be running when 3CXphone starts.

 

[rmayer]

As a first condition, Plantronics's Personocall interface application is required to be running when 3CXphone starts.

I am using PerSonoCall 2.11.7 and have not had any luck. The answer button works fine with x-lite so I know the headset works. I have tried a few other version of the PerSono software with no luck... is there something I'm not doing right?

 

[Vali_3CX]

As a first condition, Plantronics's Personocall interface application is required to be running when 3CXphone starts.

I am using PerSonoCall 2.11.7 and have not had any luck. The answer button works fine with x-lite so I know the headset works. I have tried a few other version of the PerSono software with no luck... is there something I'm not doing right?

Perhaps it might be a different model of headsets - as far as I understand from technical feedback from our customers, not all models are using Personocall. 3CXPhone doesn't "talk" directly with the physical headset, but to this interface application - if this one doesn't provide any input from headsets, then 3CXphone cannot perform desired action. We will check.

 

[rmayer]

Also, I have a Plantronics DA45 adapter that does not seem to work as well.

Thanks for looking into this!

 

[Vali_3CX]

You said you're running Personocall 2.11.7, could you tell me also the headset model you're using? I want to check if these two matches each other, since 3CXphone has been tested and works with 2.11.7.
Thanks
vali

 

[rmayer]

You said you're running Personocall 2.11.7, could you tell me also the headset model you're using? I want to check if these two matches each other, since 3CXphone has been tested and works with 2.11.7.
Thanks
vali

I have tried the following:

Plantronics Entera HW121N USB-M
Plantronics Entera HW111N USB-M
Plantronics DA45 USB Audio Processor

I could not get any of those to work with the 3CXPhone.

 

[Vali_3CX]

I have tried the following:

Plantronics Entera HW121N USB-M
Plantronics Entera HW111N USB-M
Plantronics DA45 USB Audio Processor

I could not get any of those to work with the 3CXPhone.

Hi
Thanks for your feedback, I will check and I will provide you an answer (cannot guarantee a fix/solution) as soon I will have also an answer.
Regards
vali

 

[N_G]

We checked about this with Plantronics.

These headsets
Plantronics Entera HW121N USB-M
Plantronics Entera HW111N USB-M

Can not be used as they are specifically designed for Microsoft Communicator. You would have to either return them or use them with communicator. (which does not work with 3CX unfortunately)

Other Plantronics models will work fine.

 

[rmayer]

We checked about this with Plantronics.

These headsets
Plantronics Entera HW121N USB-M
Plantronics Entera HW111N USB-M

Can not be used as they are specifically designed for Microsoft Communicator. You would have to either return them or use them with communicator. (which does not work with 3CX unfortunately)

Other Plantronics models will work fine.

Thanks,

Which headsets work with 3cx? Any recommendations?

 

[StaffKB]

Hi there,

The CS-USB 50 is what we have working in-house.

One would suppose that other models that provide the same identical hardware/software interface to the operating system should also work.

 

[rmayer]

We're looking for a good low cost headset to use (something around $60). I realize now that the non-MOC HW121N and HW11N can be used with 3CX, so we will stick with these headsets.

Thanks