Deployment Question

[Pentangle]

So, I have a company which is located on 2 sites.

On Site A, there's one person who answers all the phones for the company (first-line), and does the finance and admin side of things.
On Site B, there's 3 staff who work for the company doing 2nd and 3rd line support.

The customers currently ring up a non-geographic number which is sent to the landline of Site A, where she fields the calls and would wish to pass a certain percentage of calls over to Site B for further resolution.

Given that i'm going to use a mixture of one Patton gateway and a pair of Sipgate VoIP trunks, what is the most efficient design for the network?

A) 3CX at Site A, Patton at Site A, Sipgate at both sites and 3 extensions at Site B all remote
B) 3CX at Site B, Patton at Site B, Sipgate at both sites and the extension at Site A remote

Also, is it best to assign the non-geographic number to the Patton or Sipgate trunk?
Also (II), would it be best to have "PBX delivers audio" ticked for the remote Site A in scenario B above?

Cheers,
Mike.

 

[igor.snezhko]

I would use http://voxbone.com/ and voip gateway on my primary location (Site A), because lot of calls going here. If you will connect Site A via Site B - any Internet failure between sites will interrupt your primary line at Site A. Then I would connect 2 users at site B via vpn tunnel.
Secondly I would not use "PBX delivers audio" at extensions.

Transcoding - Bound Mode
In Transcoding mode, the PBX server will act as a media translator, decoding the
incoming media from one endpoint, and re-encoding and delivering it to the second
endpoint according to the second endpoint’s codec negotiation. The PBX decides to use
Transcoding mode when:
One of the endpoints is forced to the option “PBX delivers Audio”
1. in the “Edit Extension” screen, section “Other options”
2. in the “Edit VoIP Gateway” screen, section “Other options”
3. in the “Edit VoIP Provider” screen, section “Other options”

Sorry for my English.