Desktop App audio not working.

[JordanF_PE]

This is an issue for myself as well as a client.

I have 4 devices provisioned for my extension: IP phone, Cell Phone, and Desktop apps on 2 devices.
The IP phone, Cell Phone, and my office Desktop app work as intended.

However, my home computer's desktop app has nothing but problems (Same for my client). In the audio settings of the desktop app, I have configured it to use my microphone and speakers respectively. I also configured the desktop app to answer the call with my desktop app when I answer a call through the desktop app (rather than answering with an ip phone).

When I answer with my desktop app, it does pick up the call (verified in the 3CX portal), however, I am unable to hear anything the caller is saying, nor can the caller hear what I am saying. Is there any sort of solution for a second desktop app provisioned to one user, or do I need to set up a second user for myself to use from home?

(We provide 3CX phone service and technical support to our clients as well, so the more we're able to learn the better we will be able to service our clients.)

 

[SteveITS]

One can have multiple apps or phones, they are independent. If I read this right it works from the office but not from home? Is it an on-premises install? I would double check all ports are open/forwarded in the firewall, since that can result in no audio. The firewall test should detect this.