desktop app

  1. EricDeLyon

    4 Beep at the end of a call

    Hello, I got a customer who use an application to control the outcoming calls. When the agents use the V18 Desktop and hang up the call via a third party apps, the call was ended immediatly. When they start to use the V20 Desktop with the same method, when the agent hang up the call, they heard...

  2. 3CX v20 ring group to ring only desktop app, not the mobile app

    hi guys, im trying to make a setup were i create a ringgroup/similar and thsi ringgroup will only ring only on the desktop app and not on the mobile phone app. is this somethign possible on 3cx?
  3. sanch6

    Windows Store App v.20 randomly goes unregistered

    Hi, I have a customer who has their Windows store app that goes unregistered randomly, user is grey (see below). After quitting and reopening it works again but it there a log where I can find the reason why it goes unregistered ? Or do you have any other ideas ? Thank you.
    • sanch6
    • Thread
    • desktop app unregistered
    • Replies: 5
    • Forum: Windows
  4. JohnWoodCC

    3cx webclient v20 issues

    Since we upgraded to version 20 update 3, the webclient shows a lot more extensions than before. It shows our classroom extensions, which had never been shown before. The classroom department, which has been set for years, is configured not to publish. Is there another setting that needs to be...
    • JohnWoodCC
    • Thread
    • desktop app v20 department version 20 web client
    • Replies: 2
    • Forum: Web Client

  5. New desktop app media keys

    I've found that the new desktop app seems to intercept media keys such as play/pause meant for other apps like Spotify. It then just plays the ring tone until you press the key again. Is this something other people have found? Is this something that can be addressed? As I see quite a few...
  6. JamieLewisIBT

    3CX Desktop App and Mobile App

    When a call is transferred and not answered on the Yealink handset it shows the originator caller ID but in the apps it only shows the transferee as the missed call, Can we change this, if not can you put a path in the missed call such as 07xxxxxxxxxxx, Dave 203 Many Thanks
  7. Maurice Lefevere

    Missing Functions

    Hello All, After upgrading to v20 i'm left with a lot of questions and thoughts why? - Desktop App: -> Why is the Desktop App deprecated?. We have a lot of customers who are using it on terminal servers. It's good, has all functions they are looking for and the new Microsoft store app is...

  8. v20 app missing 'status' API

    I'm currently designing our new phone system and integration, I am also writing some middleware to make the Windows client be usable from within an RDS session whilst running on the client for audio etc.. The run external exe on connect with call details is very useful for this. It's going...
    • Mark_ACA
    • Thread
    • 3cx v20 api busylight desktop app v20 v20 client
    • Replies: 1
    • Forum: Windows

  9. 3CX Desktop app failing to install

    User trying to install the 3cx desktop app on a Windows 7 PC, and seeing the following error message: Entry Point Not Found: The procedure entry point DiscardVirtualMemory could not be located in the dynamic link library kernel32.dll. Anyone know how to get past this and get the app working?

  10. Keypad greyed out on Dialer (webclient, desktop app affected)

    Hi Team, Hope someone can help. This is an isolated issue (atm) - Photo's to be provided. Live Example: The customer was trying to record a greeting however when they tried to use the keypad on the dialer (photos provided) It is greyed out. Actions Taken: - Deleted Extension and re-added...
    • andytelco
    • Thread
    • customer service desktop app troubleshooting web client
    • Replies: 12
    • Forum: Web Client

  11. 3CX two SIP Trunk, reventix SIP Trunk and Mitel MiVoice SIP-Account

    Hello, I have a big question: I would like to make calls with one Phone / App via two different connections. And preferably also with the 3CX desktop app. Connection 1 is local, the SIP trunk from reventix is connected to the 3CX. Connection 2 can be reached via VPN, the SIP Account is...

  12. Audio using rdp on an virtual machine

    If we have the desktop app on a hyper-v virtual machine and we make an rdp connection how can we have the audio/mic also without the need to install the desktop app in the pc that initiates the rdp to vm?

  13. Não é possível baixar o aplicativo 3CX do Windows

    Olá! Alguém pode me ajudar com este erro? V18.0 atualização 3 (build 461)
    • killpatrick
    • Thread
    • desktop app download erro download desktop app error
    • Replies: 1
    • Forum: Web Client

  14. Install the 3CX desktop app company wide

    Hi i am looking for a way to install the 3cx desktop app across all of our workstations. i have found below thread but it this does not appear to do anything https://www.3cx.com/community/threads/3cx-desktop-app-custom-install-for-all-users.88291/ msiexec.exe /i C:\3CXDesktopApp-18.7.10.msi...

  15. The call recording history comes up again and again.

    Call recording history can only be viewed from the app for a certain period of time. Scrolling loops through the same history from the first date. From the management console, there is an older history, but is there a fixed period of time for the call recordings that can be viewed on the app? It...
    • yono
    • Thread
    • desktop app recording recording logs web client
    • Replies: 3
    • Forum: Web Client
  16. Chris Walters

    Desktop app no longer available for download from the Webclient interface

    Does this signal the end for the Desktop App? With the latest 18U8 build 917, there's no longer an option to download the Desktop App from the Webclient interface. The download link inside the 3CX Partner Portal for the Desktop App now redirects to an installer page for the PWA instead of the...
  17. KL_Astranti

    Users consistently unable to answer first call of the day

    Our customer service team has a consistent issue with 3CX where they are unable to answer the first call every day. They see there's a call, press answer, and it doesn't bring up the 3CX platform or answer the call, it just goes silent as if they had pressed decline. Has anyone else encountered...

  18. Desktop App audio not working.

    This is an issue for myself as well as a client. I have 4 devices provisioned for my extension: IP phone, Cell Phone, and Desktop apps on 2 devices. The IP phone, Cell Phone, and my office Desktop app work as intended. However, my home computer's desktop app has nothing but problems (Same for...
  19. support_alkivi

    Headset integration (Yealink WH66) with macOS Desktop App - Desktop App needs daily reboot

    Hello, I Use the Yealink WH66 (Firmware125.434.0.20) with 3CX Desktop APP (18.12.425) . My Headset is at my office plugged by USB to my Thunderbolt Dock. Everyday, when I arrive at my office, I plug my dock to my macbook pro and the headset works well with macos. But, I have to restart my 3CX...
    • support_alkivi
    • Thread
    • desktop app headset wh66 yealink yealink wh66
    • Replies: 0
    • Forum: Yealink
  20. Sven Witlox

    Update call list on transfer

    I know there is al really old thread about this subject but this function is still not available. On a transfer (blind of attended) the caller list is not updated with the transferred callee, the only number that is visible is the internal number of the original person who picked up the call...
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