Desktop App- Copy number from clipboard not working right

[bar-oz]

Hi,
We have a huge problem with the “Copy number from clipboard” feature at the new Desktop App:

• It works intermittently, sometimes yes and sometimes no.
• If we copying some text from another software and after a while marking a number and pressing on the hotkey, it's pasting what we've copied before and not the marked number.
• In most cases if we copying the number (and not just marking it) and then pressing the hotkey it's working fine. But it's not supposed to work that way.

It's happening at all of our v18 customers instances (60+), without exceptions. Different users, different locations, different PC's.
The customers are frustrated by this.
In the old v16 Windows App it's worked perfectly.

I've already opened a ticket to 3CX about that, and they really tried to help, they have made several remote control sessions to see the problem live and tried to solved it.
Their last answer was that from what they have seen the App is working correctly and I'm the only partner that complainant about that so most likely that the problem is at the clients PC's \ OS. But it's hard to say that more than 60 instances (800+ users) has the same PC \ OS problem.

I need to know if any of you 3CX partners having a similar problem?

Thanks.

 

[bitn2]

no problem at all.. just marking the nummber and pressing the hotkey works like charme.

EDIT: Windows 10 and 11 doesnt matter