Desktop app dropping when a Team's call comes in

[mvandusen]

Discovered this issue this morning when I was on a call via 3CX via desktop app and someone tried to call me on Teams, the 3CX call dropped. If using the web browser it does not appear to do it. I made sure "Allow call pop-up to steal focus on incoming calls" is unchecked.

Desktop app version 18.12.425 (when looking at settings in app it shows Desktop App (127.0.0.1))
3CX version 18.0 (Build 418)

 

[mvandusen]

Have the same issue when on a Teams call and 3CX comes in. So appears to be an issue on my PC as not able to duplicate on other PCs.

 

[Lifesgood]

Discovered this issue this morning when I was on a call via 3CX via desktop app and someone tried to call me on Teams, the 3CX call dropped. If using the web browser it does not appear to do it. I made sure "Allow call pop-up to steal focus on incoming calls" is unchecked.

Desktop app version 18.12.425 (when looking at settings in app it shows Desktop App (127.0.0.1))
3CX version 18.0 (Build 418)

I also have this issue sporadically. Not able to identify the cause.

 

[mvandusen]

Are you using a Sennheiser headset?

 

[Lifesgood]

No, Jabra. When i click to answer the call it beeps and drops the call.

 

[SweetAction]

Do you have integration with headset turned on? If so, which integration?
Which headset? Jabra 930 Pro?

 

[mvandusen]

I'm using a Sennheiser D 10. I do have Headset Integration enabled adn it's set to "Universal Headset Driver (WebHID - 3rd party supported)" and below that it shows Sennheiser D 10 for Lync connected.

 

[SweetAction]

I'm using a Sennheiser D 10. I do have Headset Integration enabled adn it's set to "Universal Headset Driver (WebHID - 3rd party supported)" and below that it shows Sennheiser D 10 for Lync connected.

Run a test and see if the issue still happens with Headset integration disabled.

 

[mvandusen]

That seems to of fixed it!!! Thanks.

 

[SweetAction]

There's been a bunch of back and forth when 3CX changed from specific device SDKs to a single WedHID driver - read about it here https://www.3cx.com/blog/docs/webhid-headset-integration/ - and it's likely your headset is being sent / seeing the wrong signals with it enabled.

 

[SteveITS]

Have the same issue when on a Teams call and 3CX comes in. So appears to be an issue on my PC as not able to duplicate on other PCs.

FWIW I ran into this the other day when I accidentally left my extension on available during a Teams call. Sennheiser/EPOS.