Desktop App not updating.

[Hertek]

We are running 3CX Version 18.0 (Build 461) here and we rolled out Windows Desktop Client V 18.7.10 a few weeks ago.

We have the Windows Desktop Client Version 18.7.10 software installed by Microsoft SCCM deployment and this was provisioned by the employees via the Web client,
this works fine, only it is not automatically updated to the new version V18.8.508. If I manually install version 18.7.10 on a client PC, it will immediately receive the update to V18.8.508
and the App will be updated properly. If I manually install V18.8.508 on a PC that already has V18.7.10, the new version will be installed next to it and do I have to manually uninstall the old version?
That is not very user-friendly for the users. Is this a known issue and is there another solution or do I really have to manually upgrade all workstations (250) to the latest version? And how will that work in the next version?

 

[NicholasP_3CX]

Have you gone to updates in the PBX and downloaded the new version of the desktop app? It will need to be downloaded on to the PBX first in order for the apps to detect that there is an update.

 

[Hertek]

Hi Nicholas,

Thanks for your answer.

Yes, I did download the update in the PBX, all manually installed clients did get the update (there were a few I installed by hand, most were installed by SCCM) but all clients that were installed by SCCM do not auto-update.