Desktop App Number Pasting Issue

[microbytesolutions]

I've found when pasting a number into the new desktop app, if the number has a space in it, it automatically starts the call and fails.

For example, if I copy a number from an email in the format 12345 678912, then paste it into the 3CX desktop app. Only the first part pasts, then instantly starts dialling. So 12345 pastes in, then starts dialling 12345. Missing the rest of the number.

 

[bitn2]

I've found when pasting a number into the new desktop app, if the number has a space in it, it automatically starts the call and fails.

For example, if I copy a number from an email in the format 12345 678912, then paste it into the 3CX desktop app. Only the first part pasts, then instantly starts dialling. So 12345 pastes in, then starts dialling 12345. Missing the rest of the number.

I cant replicate this, it just copied the full number without spaces and wait for what i want to do

 

[ThomB_3CX]

@microbytesolutions Please make sure you are using the latest version of the softphone 20.0.546.0
From More > About

 

[Tech Logos]

Good morning,
I also have the same problem with version 20.0.664.0. Unfortunately, I can't replicate it on other PBXs because I only encounter the issue with this one. I have already tried reinstalling the application
This is the error I see in the logs because the number is truncated at the last space: "There was no user or outbound rule found for the number 147 that Ext.303 dialed." the format of the number is: xxx xxxx 147
I tried on the same PC with the application version 18.11.1213 and it works correctly

Thank you for the help
Filippo

 

[ThomB_3CX]

@Tech Logos please enable verbose logs and send us the full log file privately via Private message so we review.
Give us also steps to reproduce also please

 

[ThomB_3CX]

@microbytesolutions @Tech Logos this issue should be fixed on the new Beta of the 3CX Softphone.

Please download the app and check it there: https://apps.microsoft.com/detail/9nl6l9sq8xbb