3cx desktop app

  1. Missing Mac Desktop App in 3CX v20 Update

    Hello, We have been using 3CX for many years and most of our devices are now Macs. Since the release of v20, we've encountered an issue where the Mac desktop app is no longer available. The only option now is the PWA (Progressive Web App), but there are limitations that affect our workflow...
  2. JohnWoodCC

    new 3cx desktop app doesn't show users in departments

    We upgraded to version 20 last week, and now the 3cx desktop app, does not show people in their departments. The departments are listed, but if you click on one, it does not show users that are assigned to that department. If I click on ALL, it will show all users. I am logged in as the system...
    • JohnWoodCC
    • Thread
    • 3cx desktop app version 20
    • Replies: 2
    • Forum: Windows

  3. Desktop App Number Pasting Issue

    I've found when pasting a number into the new desktop app, if the number has a space in it, it automatically starts the call and fails. For example, if I copy a number from an email in the format 12345 678912, then paste it into the 3CX desktop app. Only the first part pasts, then instantly...
  4. JamieLewisIBT

    3CX Desktop App and Mobile App

    When a call is transferred and not answered on the Yealink handset it shows the originator caller ID but in the apps it only shows the transferee as the missed call, Can we change this, if not can you put a path in the missed call such as 07xxxxxxxxxxx, Dave 203 Many Thanks

  5. DTMF not working - "3CX Desktop App for Windows" installation using system account

    Hello, I notice that DTMF is not working when "3CX Desktop App for Windows" is installed using system account. There is no problem with DTMF when "3CX Desktop App for Windows" is installed using user account. We are using Version:18.13.959 and 3CX Desktop App is deployed by Intune for 1500...
    • gcf
    • Thread
    • 3cx desktop app dtmf
    • Replies: 0
    • Forum: Web Client

  6. Video Conferencing not available?

    When trying to access webmeetings on the Desktop App, it comes up with the message stating: Web conferencing service temporarily not available. Please try again later (0x0018). Is there a known issue currently?

  7. Internal transfert with desktop app

    Hello , I have a problem using the desktop app on windows, when I'm on an internal call and I want to transfer it, I press transfer but it doesn't put the caller on hold, he continues to hear my conversation. When I do the same thing with the same extension in the Android application, the...
  8. Sam_PiranTech

    3CX Desktop App & Webclient - Unable to Answer Call

    Hi, In the past 4 weeks or so, we've received a few reports from some of our users that they're unable to answer calls with either the webclient or the Desktop App. The symptoms are/were: Unable to press the answer button Unable to then make calls if someone else took the call App(s) required a...

  9. False positive SentinelOne alert for 3CX Desktop App

    Sentinel One Detections : \Device\HarddiskVolume3\$Recycle.Bin\S-1-12-1-1338685341-1315038988-2350169759-4170795823\$RE78NZB.msi \Device\HarddiskVolume3\$Recycle.Bin\S-1-12-1-1338685341-1315038988-2350169759-4170795823\$R2B7DYB.msi Both malwares are being detected from 3CX LTD. Are these false...
  10. Mister VoIP NL

    Sometimes cannot "join" call

    Hello, I have a self hosted 3CX system v18 Update 7 (build 312) with users who are using the 18.12.425 version of the Desktop App. Multiple times a day this strange thing occurs, but not with every call: They want to transfer an incoming call Choose attended transfer The other person picks up...
  11. Zahed

    Welcome email in v18.6 is having link for 3cx v16 desktop app

    Hello, I installed a fresh 3cx 18.6 installation yesterday for a client. Sent a user welcome email to download and configure the desktop app. But the link for desktop app is downloading the v16 softphone which does not work and 3cx blocks user IP. webclient is working fine and downloading...
  12. Gandalf

    Bluetooth headset drops 3CX call when paired with 2 devices and my mobile phone rings.

    first post - odd issue. We are new to 3CX and I use Shokz OpenRun Pro headset. I have it dual-paired to my mobile phone and to my 3CX desktop app on my Windows 10 pc. PC is fully patched and updated. 3CX is also at the latest build. Whenever I am on a call using my 3CX desktop app (which...
    • Gandalf
    • Thread
    • 3cx desktop app android mobile phone inbound call bt headset drops when 2nd call comes in on mobile
    • Replies: 1
    • Forum: Web Client

  13. 3CX Application Unable to Barge in/Listen On Calls

    We have a 3CX user who regularly needs to barge in/listen in on calls. The issue is that intermittently when barging in she cannot hear anything. We have eliminated hardware and the PC's operating system as causes. A reinstall of the 3CX application fixes it temporarily, but it begins to happen...
    • Nmabini
    • Thread
    • 3cx desktop app bargein listen/barge
    • Replies: 0
    • Forum: Web Client

  14. Multiple Accounts on the 3CX Desktop App

    Hello All, With the new update coming out a lot of configuration is moving to the 3CX desktop app under the admin section and not on the management console. i think it is a good idea to be able to implement the option of having multiple accounts configured on the desktop app just like how you...
    • SIP Connect
    • Thread
    • 3cx desktop app multiple accounts update 6
    • Replies: 0
    • Forum: Web Client

  15. UNABLE TO ANSWER CALL WITH DESKTOP APP

    I am using a Yealink T-54w with the 3cx desktop app and everything works well except it will no longer let me answer the calls through the app. The answer button is greyed out. It also will not let me call out from the desktop app. I keep having to dial on the physical phone. Has anyone else had...
    • BEANLING
    • Thread
    • 3cx desktop app cant answer cant dial yealink phone
    • Replies: 1
    • Forum: Yealink

  16. Disable Auto-Answer Feature on 3CX Desktop App?

    Good day -- We have a 3CX Server on version 18 and would like to know if it is possible to disable the auto-answer feature completely, so that users' aren't able to use it on their desktop client? Regards,

  17. Solved my3cx.us Domain Flagged as Symantec Malicious Domain

    my3cx.us domain name flagged by Symantec as a malicious domain Symantec Endpoint Security is alerting https://my3cx.us as an infected malware domain. Applies to endpoint running SES 14 and Sonar IDS service. Alert is related to the 3CX Windows Client calling to the PBX URL xxxxxxxxxx.my3cx.us We...
    • Peter D
    • Thread
    • 3cx desktop app 3cx domain malicious my3cx.us symantec windows 10
    • Replies: 2
    • Forum: Phone System / PBX

  18. Problem 3CX Desktop App/web client with Sonicwall VPN

    Hi, I updated the 3CX v16 to v18 in last week, and now I verified that web client and 3CX Desktop App (new client to Windows) are crashing when the Sonicwall VPN (Global VPN Client) is connected. More specifically, when I realize a call, the VPN tunnel is break and all connections of network...

  19. How to quick switch accounts in new app?

    Hello, in old windows desktop app we could easily switch between extensions. How can we do that in the new app?

  20. Local Exchange and Outlook sync with V18 Desktop App

    Hello, we have a local exchange server and the contacts and calendar is available and managed in the local outlook app. Is there a way to synchronize the status and the personal outlook contacts to the 3CX Desktop App? The difficult part is: there is no OWA Access to the exchange server and...
    • sifre
    • Thread
    • 3cx desktop app contacts exchange outlook
    • Replies: 2
    • Forum: Other
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