Hi, I get complaints from users described as follows:
"I had to click the Green Icon to pick up the phone multiple times before I got the call started."
The concerned user is member of a call queue. That queue has a polling strategy ring all with a timeout of 20 and a destination if no answer with a wait time of 30 seconds that connects to another call queue.
Anyone has an idea what could be wrong? The Desktop App version of that user is 18.3.33 (another thing is that the desktop app does not always ask to update, any idea how to trigger this?), the server is version 18.0 (Build 450)
Thx
"I had to click the Green Icon to pick up the phone multiple times before I got the call started."
The concerned user is member of a call queue. That queue has a polling strategy ring all with a timeout of 20 and a destination if no answer with a wait time of 30 seconds that connects to another call queue.
Anyone has an idea what could be wrong? The Desktop App version of that user is 18.3.33 (another thing is that the desktop app does not always ask to update, any idea how to trigger this?), the server is version 18.0 (Build 450)
Thx
