Desktop App/Web Client not remembering panel queue selection after update

[KeithTX]

After updating to version 18.0 Update 4 (Build 965) the desktop app and web client no longer remember the queue selection from the drop down list in the panel when you move to another view and then click back to the panel view.

For example
1. In the Panel view click the queue list and change it from All to Queue calls.
2. Click the Teams button
3. Click back to the Panel view, the queue list switches back to All.

In the previous version it would remember the selection. Is this by design or a bug?

Keith

 

[Tyler.Calhoun]

I was also just about to open a thread.
This also concerns the "team" overview. Until the last version, the application has remembered the last selection. After a restart of the app I am always in the "All Groups" overview

 

[Dmitry Yurkin]

Hello, Keith, we have this issue in our roadmap.
Preliminary for Update 6.

Tyler, just checked -- with Teams section it should work. Can you send me your version please.

 

[KeithTX]

Thank you for looking into this, looking forward to the update.

 

[Tyler.Calhoun]

Hello, Keith, we have this issue in our roadmap.
Preliminary for Update 6.

Tyler, just checked -- with Teams section it should work. Can you send me your version please.

Hi @Dmitry Yurkin

thank you very much for your help.
We are using version 18.9.933 of the desktop app.
The PBX is on build 965.

Unfortunately I got the message from over 100 agents. I would be happy if you test it again on your end.

Edit:

Example:
In "Team" the favorites are selected.
I restart the PC or close the 3CX app from the taskbar.
After restarting the desktop app, "All groups" is selected.

 

[chriselectrix]

Hello, Keith, we have this issue in our roadmap.
Preliminary for Update 6.

Tyler, just checked -- with Teams section it should work. Can you send me your version please.

Hi Dmitry,

Is there an ETA for Update 6 yet?

Thanks

 

[Tyler.Calhoun]

Update 5 is just now in beta status. I don't think there is an ETA for update 6 yet. I hope still 2022

 

[Raumpatrouille]

Addition to this problem:
the All view now shows all extensions, including hidden ones, instead of agents, and no longer shows calls in queue. This is probably due to the new receptionist view.
Problem: our agents can now only see either the group calls or the calls in queue.
Previously, both were possible via the All view. Agents now have to work with two views to see the calls as well as calls in queue.

 

[MichaelB_3CX]

It will be fixed in the next update of desktop app