"Device not identified:User Agent not matched"

[smcmullan]

I'm new to 3cx, but not to telephony.
Just installed the latest 3cx phone system and skype gateway, to kick the tires.
internal extensions work fine.
Skype config looks like it went OK; gateway is OK, status is registered. But when I try to place a call, it fails. Log are included below.
calling rule is simple; apply rule to calls that start with 9, strip 1 digit, use the skype trunk.
I have dial-out with skype; I can dial outgoing 10-digit calls directly from the skype client and it works.
I read on the forums to try making the skype channel not a master, but that doesn't change the behavior I see.

Versions and logs included below.
Any idea what I can do to make this work?
Thanks!
--Scott

Skype client version: 4.1.0.179
Skype gateway version: 2.0.9919.0
3cx version: 8.0.10116.583

21:02:43.262 [CM503008]: Call(11): Call is terminated
21:02:43.251 [CM503020]: Normal call termination. Reason: Not available
21:02:43.251 [CM503016]: Call(11): Attempt to reach <sip:[email protected]:5060> failed. Reason: Temporarily Unavailable
21:02:43.250 [CM503003]: Call(11): Call to sip:[email protected]:6060 has failed; Cause: 480 Temporarily Unavailable; from IP:127.0.0.1:6060
21:02:43.248 [CM505002]: Gateway:[Skype] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.9919.0] PBX contact: [sip:[email protected]:5060]
21:02:43.248 [CM503002]: Call(11): Alerting sip:[email protected]:6060;rinstance=c898f6e8d0204dc6
21:02:43.094 [CM503025]: Call(11): Calling PSTNline:8005551212@(Ln.10000@Skype)@[Dev:sip:[email protected]:6060;rinstance=c898f6e8d0204dc6]
21:02:43.050 [CM503004]: Call(11): Route 1: PSTNline:8005551212@(Ln.10000@Skype)@[Dev:sip:[email protected]:6060;rinstance=c898f6e8d0204dc6]
21:02:43.048 [CM503010]: Making route(s) to <sip:[email protected]:5060>
21:02:43.044 [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CXVoipPhone;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXVoipPhone 4.0.9878.0] PBX contact: [sip:[email protected]:5060]
21:02:43.038 [CM503001]: Call(11): Incoming call from Ext.100 to <sip:[email protected]:5060>

 

[smcmullan]

Just found the "trace logs" in the skype gateway. Partial log included, in case it helps.
Is this trying to call an account instead of a phone line? That might make some sense of it... but I need to know how to dial out to a phone line.

21:36:20:354 - Info : Processing Skype attach request
21:36:20:363 - Info : Skype attach succeeded
21:36:20:366 - Info : Waiting for Skype authorization
21:36:31:491 - Info : Skype connection status is ONLINE
21:36:31:500 - Info : Expected Skype user logged in: [**redacted**]
21:36:31:505 - Info : Skype user status is ONLINE
21:36:31:510 - Info : Skype authorization request succeeded
21:38:10:181 - Info : Incoming call from PBX ringing
21:38:10:181 - Info : Outbound call requested
21:38:10:181 - Info : Creating a Skype call to account [8005551212]
21:38:10:186 - Error : Exception: Skype call creation failed for [8005551212]: CALL: Unrecognised identity
21:38:10:186 - Info : PBX call has been ended by PBX

 

[smcmullan]

OK, never mind, looks like I got it to dial.

Didn't realize I needed to give this a country code; once I changes the dial rule to also append 001, my 10-digit dialing went through OK.