Dial 0 for operator on hosted system possible?

[Rolluf]

How can I setup a hosted 3CX system so users dial 0 for operator?
I cannot control the option to allow calls from/to external SIP URIs, so setting the SIP ID doesn't work.
Am I missing something here?

 

[VasilisV_3CX]

Hi @Rolluf,

I wanted to find out, is the need to dial 0 explicit? You could set up a BLF on each extension's phone / web client to dial the operator extension with the press of a button.

If you really want a "press 0 for operator" then you may want to set up a Digital Receptionist to prompt users to press 0 to connect to the operator.

 

[Rolluf]

Hi, press 0 for operator is what they used on the old system, They wanted to keep the number plan the same as much as possible. For now I will go with the BLF option.
Thanks for the feedback.

 

[VasilisV_3CX]

Hi @Rolluf,

I agree that it would be the easiest transition given that its a hosted system.

If you need any further assistance, feel free to let us know.

 

[leejor]

Setting the SIP ID of the operator extension to zero should work. However, you also must enable Direct SIP calls for this to work. Perhaps in a future 3CX release, this function could be separated, to allow internal, and external, Direct SIP calls.