Dial by Name returns "Extension not found" for one user (v20.0 Update 5)

[RO_]

We are using 3CX Version 20.0 Update 5 with up to 15 users. The Dial by Name feature is working correctly for all users except one.


When attempting to reach this specific user via Dial by Name, the system responds with “Extension not found.”
The affected user has a unique name, and their Self-ID is set up correctly in the system.

Thank you for your assistance

 

[TheodorosG_3CX]

Getting the "Extension Not Found" means that there is no matching found for an extension.
Ensure that you have also checked the guideline here to verify all steps.

 

[NicholasP_3CX]

When you say unique, does this person have any special characters in their name? The call by name only recognises latin characters. When you see a phones interface you will see that there is only latin characters on the keypad.

This is what the PBX will recognise. You may need to modify the persons name on the PBX to reflect this.