Solved Dial Codes hit 999 Mailbox

[nick.fletcher]

Odd issue I have ran into that I am hoping I can get some clarity on. I have dug through the forums and logs and can't find much.

Any time I try to call *60 (Disable DND), *61 (Enable DND), *62 (Log into queues), or *63 (Log out of queues) I am getting the message "Voicemail Box disabled for this extension". Looking at the logs it appears to be routing the the 999 voicemail. If I dial 999 though it goes to my mailbox fine. I can't seem to figure out what in the system is telling the call to route to a voicemail instead of doing the task at hand.

Thoughts?

 

[Saqqara]

Need more info on your setup - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Are the dial codes configured under Settings -> Dial Codes

 

[nick.fletcher]

Need more info on your setup - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Are the dial codes configured under Settings -> Dial Codes

Sorry, yes, I should of mentioned that they are. See the screenshot. Also, We have a mix of yealink and polycom phones. This happens from both.

 

[nick.fletcher]

Adding to this...

• 3CX Version, 15.5
• Server OS, Windows Server 2016
• Is the 3CX Server Hosted and where? Hosted onsite.
• IP Phone Make/Model/Firmware Polycom/Yealink mix
• Provisioning Method: Local / VPN / STUN / SBC Local
• Trunk Provider or Gateway Make/Model SIP
• Has the Firewall Checker passed: YES / NO
• Are custom Phone Templates being used: YES / NO --- On some... but not consistent with what is occurring.

 

[Saqqara]

Your setting 'Connect to Voicemail' is set to *

Should be *4

 

[nick.fletcher]

Yes! That did it, thank you! I never set those so I assumed they were all defaults. Apparently someone did. Thank you again.