Dial known extension and dial by name

[apedder123]

I'm adding some extra functionality to a clients Digital assistant using VAD.

They currently use both dial extension and dial by name on their IVR.

How can I easily replicate this on a VAD designed IVR?

Thanks,

Adam

 

[edossantos]

Hi Adam,

Replicating all that feature is not simple, but can be done with the VAD.

You would have to query the 3CX database via the 3CX Call Control API (http://www.3cx.com/blog/docs/call-control-api/) using an External Code Execution component, to check if the number entered by the customer matches an extension first name or last name.

You would have to create a .NET DLL and call the API from your DLL, then call this DLL from the VAD.

Kind regards.