Dial Out from Voicemail Error

[mevrick]

We have problem when try to make an external call from voicemail menu, but we have no problem when directy make a external call from the phone. Please check the log below. We have no problem when using 3CX 10.

08-10-2012 08:23:36.019 Leg L:2.2[Line:10002>>7364378] is terminated: Cause: 487 Request Terminated/INVITE from 212.102.90.23:5060
08-10-2012 08:23:35.929 [CM503008]: Call(C:2): Call is terminated
08-10-2012 08:23:35.928 Leg L:2.1[Extn] is terminated: Cause: CANCEL from 24.119.46.12:5060
08-10-2012 08:23:32.468 [CM505003]: Provider:[VOIP1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip: 111.212.88.99:5060]
08-10-2012 08:23:29.726 [CM503025]: Call(C:2): Calling T:Line:10002>>7364378@[Dev:sip:212.102.190.23:5060] for L:2.1[Extn]
08-10-2012 08:23:29.676 [CM503001]: Call(C:2): Incoming call from Extn:819 to "97364378" <sip:97364378@ 111.212.88.99:5060>


08-10-2012 08:23:04.495 Leg L:1.2[VMail] is terminated: Cause: BYE from PBX
08-10-2012 08:23:04.495 [CM503008]: Call(C:1): Call is terminated
08-10-2012 08:23:04.493 Leg L:1.1[Extn] is terminated: Cause: BYE from 24.119.46.12:5060
08-10-2012 08:22:58.975 L:1.1[Extn] failed to reach Line:10002>> 92601818, reason Server Failure
08-10-2012 08:22:58.975 Leg L:1.4[Line:10002>> 92601818] is terminated: Cause: 500 Server Internal Error/INVITE from 212.102.90.23:5060
08-10-2012 08:22:58.975 Call to T:Line:10002>> 92601818@[Dev:sip:212.102.190.23:5060] from L:1.1[Extn] failed, cause: Cause: 500 Server Internal Error/INVITE from 212.102.90.23:5060
08-10-2012 08:22:58.974 [CM503003]: Call(C:1): Call to <sip: [email protected]:5060> has failed; Cause: 500 Server Internal Error/INVITE from 212.102.90.23:5060
08-10-2012 08:22:58.904 [CM503025]: Call(C:1): Calling T:Line:10002>> 92601818@[Dev:sip:212.102.190.23:5060] for L:1.1[Extn]
08-10-2012 08:22:58.846 [CM503027]: Call(C:1): From: Extn:819 ("819" <sip:819@ 111.212.88.99:5060>) to T:Line:10002>> 92601818@[Dev:sip:212.102.190.23:5060]
08-10-2012 08:22:58.846 [CM503004]: Call(C:1): Route 1: from L:1.1[Extn] to T:Line:10002>> 92601818@[Dev:sip:212.102.190.23:5060]
08-10-2012 08:22:58.846 Line limit check: Current # of calls for line Lc:10002(@VOIP1[<sip212.102.190.23:5060>]) is 0; limit is 20
08-10-2012 08:22:58.846 Call(C:1): Call from Extn:819 to 9 92601818 matches outbound rule 'VOIP1 - 9'
08-10-2012 08:22:39.599 [CM504004]: Registration succeeded for: Lc:10000(@CallCentric[<sip:[email protected]:5060>])
08-10-2012 08:22:38.607 Currently active calls - 1: [1]
08-10-2012 08:22:35.735 L:1.1[Extn] failed to reach Line:10002>>7364378, reason Server Failure
08-10-2012 08:22:35.734 Leg L:1.3[Line:10002>>7364378] is terminated: Cause: 500 Server Internal Error/INVITE from 212.102.90.23:5060
08-10-2012 08:22:35.734 Call to T:Line:10002>>7364378@[Dev:sip:212.102.190.23:5060] from L:1.1[Extn] failed, cause: Cause: 500 Server Internal Error/INVITE from 212.102.90.23:5060
08-10-2012 08:22:35.734 [CM503003]: Call(C:1): Call to <sip:[email protected]:5060> has failed; Cause: 500 Server Internal Error/INVITE from 212.102.90.23:5060

08-10-2012 08:22:35.662 [CM503025]: Call(C:1): Calling T:Line:10002>>7364378@[Dev:sip:212.102.190.23:5060] for L:1.1[Extn]
08-10-2012 08:22:35.608 [CM503027]: Call(C:1): From: Extn:819 ("819" <sip:819@ 111.212.88.99:5060>) to T:Line:10002>>7364378@[Dev:sip:212.102.190.23:5060]
08-10-2012 08:22:35.608 [CM503004]: Call(C:1): Route 1: from L:1.1[Extn] to T:Line:10002>>7364378@[Dev:sip:212.102.190.23:5060]
08-10-2012 08:22:35.608 Line limit check: Current # of calls for line Lc:10002(@VOIP1[<sip212.102.190.23:5060>]) is 0; limit is 20
08-10-2012 08:22:35.608 Call(C:1): Call from Extn:819 to 97364378 matches outbound rule 'VOIP1 - 9'
08-10-2012 08:22:17.826 Registration attempt for Lc:10000(@CallCentric[<sip:[email protected]:5060>]) is scheduled in 20 sec.
08-10-2012 08:22:14.539 [CM503007]: Call(C:1): VMail:999 has joined, contact <sip:[email protected]:40600>
08-10-2012 08:22:14.536 [CM503007]: Call(C:1): Extn:819 has joined, contact <sip:[email protected]:5060>
08-10-2012 08:22:14.534 L:1.2[VMail] has joined to L:1.1[Extn]
08-10-2012 08:22:14.382 [CM503025]: Call(C:1): Calling T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=e1f08a9bb0c2af11] for L:1.1[Extn]
08-10-2012 08:22:14.344 [CM503027]: Call(C:1): From: Extn:819 ("819" <sip:819@ 111.212.88.99:5060>) to T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=e1f08a9bb0c2af11]
08-10-2012 08:22:14.344 [CM503004]: Call(C:1): Route 1: from L:1.1[Extn] to T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=e1f08a9bb0c2af11]
08-10-2012 08:22:14.341 [CM503001]: Call(C:1): Incoming call from Extn:819 to "999" <sip:999@ 111.212.88.99:5060>

 

[craigreilly]

Do I see 3 different subnets
212.x.x.x
24.x.x.x
111.x.x.x

I think I see the extensions on 111 and 24 and 212 on Callcentric.
Pleas explain which network is which and layout the network a bit for us?
Quick glance looks like a 9 is being sent to Callcentric - are you using a dial 9 rule for external calls?

You do have this enabled in the settings to make external calls from vm system?

 

[leejor]

Could there be a datafill error somewhere? I see IP 212.102.90.23:5060 and 212.102.190.23:5060.

Note the 90 and 190.