Dial out problem if queue rings

[mbau]

Hi,

We use a queue which ring at all agents which are logged in.

If an agent try to dial out during the ringing time, he not hear the dial tone and suddenly he's connected with the called number.

Is there a solution for this behavior?

 

[craigreilly]

He picked up the receiver while his phone was ringing as part of the queue?
Or he started dialing while receiver on hook then picked up the receiver before completing the dialing process (#)?

 

[leejor]

If an agent try to dial out during the ringing time, he not hear the dial tone and suddenly he's connected with the called number.

Yes, add a second extension linekey to the set so they can place calls while ignoring an incoming call.

 

[YiannisH_3CX]

Hello @mbau

The agents has to decline the call that is ringing the extension or wait for the call to poll a different agent before he is able to dial out.