Dialing extension doesn't show name

[steszb]

I have a user with a Yealink 42G who, when dialing an extension, doesn't get the name of that person when she calls.

Any thoughts?

 

[sip.bg]

No phonebook provisioned into the phone

 

[steszb]

The remote phonebook link is in the Yealink phone, but no phonebook is listed when she presses the "3CXPBook" key on her desk phone.

She is a remote user using OpenVPN and local provisioning. This is version 14. Firmware is upgraded and phone has been reset and reprovisioned. Maybe something to do with the VPN?